Frequently Asked Questions

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1. Availability in your area.

To access the NDIS right now, you must live in an area where the NDIS is available. In some of these areas, you also need to be a certain age to access the Scheme.

Find out if the NDIS is available in your area:

Australian Capital Territory
New South Wales
Northern Territory
South Australia
Western Australia

2. Age.

You must be under 65 years of age when you apply to join the Scheme.

3. Residency.

To meet the residency requirements, you must live in Australia and:

  • Be an Australian citizen OR
  • Hold a Permanent Visa OR
  • Hold a Protected Special Category Visa, that is you
    were in Australia on a Special Category Visa on 26 February 2001 or
  • Had been in Australia for at least 12 months in the 2 years immediately before 26 February 2001 and you returned to Australia after that day.

4. Disability.

You may meet the disability requirements if:

  • You have an impairment or condition that is likely to be permanent (i.e. it is likely to be life long) and
  • Your impairment substantially reduces your ability to participate effectively in activities, or perform tasks or actions unless you have:
    assistance from other people or
  • You have assistive technology or equipment (other than common items such as glasses) or
  • You can’t participate effectively even with assistance or aides and equipment and
  • Your impairment affects your capacity for social and economic participation and
  • You are likely to require support under the NDIS for your lifetime.
  • An impairment that varies in intensity e.g. because the impairment is of a chronic episodic nature may still be permanent, and you may require support under the NDIS for your lifetime, despite the variation.

5. Early Intervention Requirements.

You may meet the early intervention requirements:

  • If you have an impairment or condition that is likely to be permanent and there is evidence that getting supports now (early interventions) will help you by:
  • Reducing how much help you will need to do things because of your impairment in the future and
  • Improving or reducing deterioration of your functional capacity or
    helping your family and carers to keep helping you and
  • Those supports are most appropriately funded through the NDIS, and not through another service system.


  • You are a child aged under 6 years of age with developmental delay which results in:
  • Substantially reduced functional capacity in one or more of the areas of self-care, receptive and expressive language, cognitive development or motor development and
  • Results in the need for a combination and sequence of special interdisciplinary or generic care, treatment or other services which are of extended duration, and are individually planned and coordinated; and
  • Those supports are most appropriately funded through the NDIS, and not through another service system.

6. How long until your access request is assessed?

Upon receiving a valid access request, the NDIA must respond within 21 days. You can find more information about this in the NDIA Operational Guidelines. This timeframe applies to a person who resides in an NDIS area, and who has made a valid request with all relevant information and evidence about their disability or impairment.

In some cases, the NDIA may need more documents, assessments or evidence, which means it might take longer for your request to be assessed.

7. Need More Information?

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